About Us
Who
We Are
We’ve been helping
businessses for 10+ years
We quickly became one of the leaders in merchant services, but we didn’t stop there. We believe greater success can be achieved working together. Our team is determined to ensure you receive the necessary tools and support that would help your business thrive and grow.
Support
Our team is available 24/7 to handle any problem or challenge that arises.
Technology
We’ve spent the last 6 years building proprietary technology to help businesses grow.
Growth
Businesses are moving fast so you need a partner that’s a head of the curve to help you scale.
Why Choose Us?
Why Choose Us?
Every Problem Has A Solution
Problem-solving is our specialty and every problem seems less scary with a team willing to tackle it.
A Growth Partner
We believe every business can grow with the right tools and we’re dedicated to ensuring they’re accessible.
The Right Way Is The Only Way
Protecting your customers is as important as protecting your business. Our standards for secure processing and ensuring you stay ahead of regulatory
Forward Thinking
Partner with a team focused on innovation and providing new solutions for in an ever changing market.
Meet The Coastal Pay Team
Kavan serves as CEO of Coastal Pay. As a founder of the company, Kavan has led Coastal Pay through record growth and success. Within the first few years, Coastal Pay was recognized as the fastest growing ISO within First Data and became part of First Data’s Chairman’s Council. The growth has also been recognized locally, being a winning recipient of San Diego Business Journal’s Fastest Growing Company twice. Kavan’s prior career served as other key executive roles with other processors being at the forefront of nationally recognized growth.
Travis serves as President and Co-Founder of Coastal Pay. As a founding father of Coastal Pay, Travis is integral to the company’s success and responsible for the evolution of the company. As a leader in the payment space, Travis holds key roles in the Electronic Transaction Association which influences the very evolution of the industry. His abundant passion goes beyond payments, as Travis also serves on the Board of Directors with the Alzheimer’s Association dedicated to making an impact.
FAQ
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Step 1: Submit a Helpdesk Ticket
Step 2: Attach the new Voided Check or Bank letter of the new account
Step 3: Complete the Bank Change Form
Yes, you will receive and email from support@coasalpay.com once your accounts is approved with instructions on how to complete the PCI Survey. You can also submit a Helpdesk Ticket and our team can help you with the survey.
Watch this video on how to respond to a chargeback.
If your batch isn’t matching, watch this video to learn more. If your batch is missing, submit a Helpdesk Ticket so our team can look into it.
Call our Customer Service line at 888-266-1715 option 2
Submit a Helpdesk Ticket requesting to close your account. Please include the reason of the closure.