Coaching Payment Processing
Coaching Payment Processing | Simple Solutions for Coaches & Consultants
Get Paid Faster, Automate Billing, and Focus on Your Clients
Coastal Pay’s coaching payment processing is built for the unique needs of coaches, consultants, and professional advisors. Accept all payment types (credit cards, debit cards, digital wallets, ACH), automate recurring session billing, process package payments seamlessly, handle client retainers efficiently, integrate with your coaching software, and reduce processing costs by 25-40% with transparent interchange-plus pricing.
Why Coaches Choose Coastal Pay:
- Recurring billing for ongoing coaching relationships
- Package payment processing (5-session, 10-session bundles)
- Client payment portal for self-service
- Secure card-on-file with PCI-compliant tokenization
- Mobile payment acceptance for in-person sessions
- Coaching platform integration (Practice Better, Coach Accountable, Satori)
- Simple pricing with no hidden fees
- 24/7 support that understands coaching businesses
Why Coaching Payment Processing is Different
Coaches have unique payment needs that generic processors don’t address effectively.
Coaching Business Payment Challenges
Recurring client relationships:
- Weekly or bi-weekly sessions
- Monthly retainer agreements
- Ongoing coaching programs (3-12 months)
- Automatic billing convenience
- Subscription-based coaching
- Long-term client value
Package and bundle pricing:
- 5-session packages
- 10-session packages
- 3-month programs
- 6-month transformations
- Annual coaching agreements
- VIP day rates
- Workshop series
Session-based billing:
- Pay-per-session clients
- Hourly coaching rates
- Pay-after-session processing
- Last-minute session bookings
- Make-up session scheduling
- Variable session lengths
No-shows and cancellations:
- Late cancellation fees (24-48 hours)
- No-show charge policies
- Cancellation policy enforcement
- Rescheduling fees
- Session credit management
- Make-up session tracking
High-value transactions:
- Executive coaching: $300-$1,000+ per session
- Business coaching packages: $5,000-$50,000
- VIP days: $2,000-$10,000
- Mastermind programs: $10,000-$100,000
- Group coaching: $500-$5,000 per participant
- Corporate contracts: $25,000-$250,000+
Payment flexibility needs:
- Payment plans for expensive packages
- Deposit + balance structures
- Installment options
- Split payments (corporate/personal)
- Sliding scale pricing
- Scholarship programs
Client payment preferences:
- Credit card convenience
- ACH for lower fees (high-value packages)
- Apple Pay/Google Pay (mobile clients)
- Invoice payment options
- Automatic payment preference
- Manual payment option
Professional service considerations:
- Trust-based relationships
- Confidentiality and discretion
- Premium service positioning
- Professional brand image
- Seamless client experience
- Administrative efficiency
How Coastal Pay Solves Coaching Payment Problems
Automated recurring billing:
- Set-it-and-forget-it session billing
- Weekly, bi-weekly, monthly schedules
- Custom billing intervals
- Automatic payment processing
- Failed payment retry logic
- Card updater service (expired cards)
- Email notifications before charges
- Client self-service portal
Flexible package payments:
- One-time package purchases
- Deposit + balance structures
- Payment plans (3-12 monthly installments)
- Automatic payment scheduling
- Session usage tracking
- Package expiration management
- Renewal automation
Simple mobile payments:
- Accept payments in-person or virtually
- Tap to Pay on iPhone/Android
- Virtual terminal for phone sessions
- Payment links via email/text
- Invoice with payment button
- QR code payments
Client payment management:
- Secure card-on-file storage
- One-click payment processing
- Payment method updating
- Payment history access
- Receipt archiving
- Subscription management portal
Coaching platform integration:
- Practice Better
- Coach Accountable
- Satori
- SimplePractice
- Acuity Scheduling
- Calendly
- CoachVantage
- Custom API integrations
Professional presentation:
- Branded payment pages
- Custom email receipts
- Professional invoicing
- Seamless client experience
- Discreet billing descriptors
- Premium positioning support
Coaching Payment Processing Solutions
Recurring Session Billing
Automate payment collection for ongoing coaching relationships.
Recurring billing scenarios:
Weekly coaching sessions:
- Charge every week automatically
- Same day and time billing
- $200-500 per session typical
- Automatic email receipts
- Session scheduling sync
- Client portal access
Bi-weekly or monthly sessions:
- Every other week billing
- Monthly session packages
- Predictable revenue stream
- Client convenience (set-and-forget)
- Reduced administrative time
- Improved cash flow
Monthly retainer programs:
- Fixed monthly fee
- Unlimited sessions (within scope)
- Access and availability retainer
- Consistent monthly billing
- Value-based pricing
- Premium positioning
Recurring billing features:
Automatic processing:
- Scheduled automatic charges
- Recurring on specific date (1st, 15th, etc.)
- Recurring on schedule (weekly, monthly)
- Email notification before charge
- Receipt after payment
- Calendar event integration
Subscription management:
- Client self-service portal
- Update payment method
- Pause subscription temporarily
- Cancel subscription (with notice)
- View payment history
- Download receipts
- Update billing information
Failed payment handling:
- Automatic retry (3 attempts over 7 days)
- Email notification to client
- SMS alert option
- Payment link in notification
- Grace period before suspension
- Manual payment option
- Dunning management
Reduce Fraud and Chargebacks
- Automatically updates expired cards
- Bank replaces card → system updates
- No client action needed
- Reduces failed payments 25-30%
- Maintains uninterrupted service
- Seamless client experience
Example recurring billing structures:
Life coach (bi-weekly sessions):
- Rate: $300 per session
- Billing: Every other Tuesday
- Automatic charging
- Client receives reminder email
- Payment processed automatically
- Session scheduled for following week
Business coach (monthly retainer):
- Rate: $2,500 per month
- Billing: 1st of each month
- Includes 4 sessions + email support
- Automatic monthly charging
- Client has portal access
- Predictable revenue for coach
Executive coach (weekly + ad-hoc):
- Base: $1,200/week for weekly session
- Ad-hoc: $400 per additional session
- Weekly automatic billing
- Additional sessions charged separately
- Flexible arrangement
- High-value relationship
Package Payment Processing
Sell coaching packages with flexible payment options.
Common package structures:
Session packages:
- 5-session package: $1,250 (vs. $300 each = $1,500)
- 10-session package: $2,400 (vs. $300 each = $3,000)
- 20-session package: $4,500 (vs. $300 each = $6,000)
- Package discount incentive
- Client commitment
- Upfront revenue
Time-based programs:
- 3-month program: $5,000
- 6-month transformation: $10,000
- 12-month mastermind: $25,000
- Includes sessions + support
- Fixed duration commitment
- Clear deliverables
VIP and intensive programs:
- VIP day: $3,000-10,000
- Weekend intensive: $5,000-15,000
- Week-long immersion: $10,000-30,000
- High-touch experience
- Concentrated transformation
- Premium pricing
Package payment options:
Full payment upfront:
- One-time payment
- Package discount applied
- Immediate access to all sessions
- Best for affordable packages (<$3,000)
- Simple processing
- Cash flow benefit
Deposit + balance:
- Deposit: 30-50% at purchase
- Balance: Due before session X or date
- Example: $5,000 package = $2,000 deposit + $3,000 balance
- Makes expensive packages accessible
- Secures commitment
- Staged revenue
Installment payment plans:
- Equal monthly payments
- 3, 6, or 12 months typical
- Automatic monthly charging
- Example: $6,000 package = 6 × $1,000
- Increases package sales 40-60%
- Predictable monthly revenue
- Client affordability
Hybrid approaches:
- Deposit + monthly installments
- Example: $10,000 = $2,500 down + 6 × $1,250
- Balance risk and accessibility
- Commitment demonstration
- Flexible for high-value packages
Package management features:
Session tracking:
- Track sessions used vs. remaining
- Package expiration dates
- Unused session alerts
- Extension options
- Session rollover rules
- Clear visibility for client
Automatic renewals:
- Auto-renew packages at expiration
- Client notification before renewal
- Option to opt-out
- Recurring revenue
- Client retention
- Seamless continuity
Package modifications:
- Upgrade to larger package
- Extend expiration date
- Add-on sessions
- Package transfers (to another client)
- Refund unused sessions (policy-dependent)
- Administrative flexibility
Pay-Per-Session Processing
Accept payment for individual coaching sessions as scheduled.
Pay-Per-Session Processing
Pay-before-session:
- Client pays when scheduling
- Ensures commitment
- Reduces no-shows
- Advance cash flow
- Clear expectations
Pay-after-session:
- Bill after session completion
- Build trust with new clients
- Invoice within 24 hours
- Payment due on receipt
- Flexible for established clients
Retainer with overage:
- Monthly retainer covers X sessions
- Additional sessions billed separately
- Example: 4 sessions included, 5th at $400
- Predictable base + variable revenue
- Accommodates varying needs
Session payment features:
Quick payment collection:
- Payment links sent via text/email
- One-click payment for client
- Mobile-optimized payment page
- Immediate confirmation
- Automatic receipt delivery
- 30-second payment time
Invoice with embedded payment:
- Professional invoice creation
- Embedded “Pay Now” button
- Session description and date
- Payment due date
- Multiple payment methods
- Track paid vs. unpaid
Virtual terminal:
- Process payment during phone call
- Secure card entry
- Real-time authorization
- Email receipt to client
- Session note attachment
- Record keeping
Mobile Payment Solutions
Accept payments anywhere you coach—office, client location, or virtual.
Mobile coaching scenarios:
In-person sessions:
- Office-based coaching
- Client location visits
- Coffee shop meetings
- Walking coaching sessions
- Group coaching venues
- Workshop and seminar payments
Virtual/remote sessions:
- Video call payments
- Phone coaching sessions
- Text/email coaching
- Online group programs
- Digital course purchases
- Remote consultations
Mobile payment options:
Tap to Pay on iPhone/Android:
- Turn smartphone into payment terminal
- No additional hardware needed
- Accept credit/debit cards
- Accept Apple Pay/Google Pay
- Contactless and fast
- $0 hardware cost
- Perfect for mobile coaches
Bluetooth card readers:
- Portable payment acceptance
- Connects to smartphone/tablet
- EMV chip, swipe, contactless
- Battery-powered
- Pocket-sized
- $50-100 investment
- Backup payment option
Virtual terminal:
- Web-based payment processing
- Access from any device/browser
- Phone session payments
- Virtual coaching billings
- No hardware needed
- PCI-compliant secure entry
Payment links:
- Generate payment link in seconds
- Send via text or email
- Client clicks to pay
- Mobile-optimized page
- One-time or reusable
- Track payment status
Client Payment Portal
Give clients self-service access to manage their payments.
Portal features:
Payment management:
- View upcoming charges
- Update payment method
- View payment history
- Download past receipts
- Make one-time payments
- Set up auto-pay
Account information:
- Package details and sessions remaining
- Subscription status
- Billing schedule
- Contact information
- Payment preferences
- Communication preferences
Self-service actions:
- Update credit card on file
- Change billing address
- Pause subscription
- Cancel subscription
- Download tax documents
- Submit support requests
Benefits for coaches:
- Reduces administrative inquiries
- Client updates own information
- Fewer failed payments
- Professional presentation
- 24/7 client access
- Improved client satisfaction
Benefits for clients:
- Control and transparency
- Update cards immediately
- View payment history anytime
- Manage subscriptions independently
- No need to call/email
- Convenient self-service
Invoice and Email Payment
Professional invoicing with embedded payment options.
Invoicing features:
Professional invoice creation:
- Customizable invoice templates
- Your branding and logo
- Itemized services
- Session descriptions
- Tax calculations
- Payment terms
- Client information
- Due dates
Embedded payment button:
- “Pay Now” button in invoice
- One-click payment
- No login required
- Pre-populated amount
- Multiple payment methods
- Immediate confirmation
Automatic invoice delivery:
- Email invoice after session
- Scheduled invoice sending
- Recurring invoice automation
- Payment reminders (auto)
- Past-due notices
- Customizable messaging
Payment collection:
Invoice payment flow:
- Session completed or scheduled
- Invoice auto-generated
- Email sent to client
- Client clicks “Pay Now”
- Payment page opens (branded)
- Client enters payment info
- Payment processed
- Both parties receive confirmation
- Receipt archived
Payment timeline optimization:
- Send immediately after session
- Client often pays same day
- Average payment time: 24-48 hours
- Much faster than traditional invoicing (7-30 days)
- Improved cash flow
- Reduced follow-up needed
Reminder automation:
- Invoice sent (Day 0)
- Reminder (Day 3 if unpaid)
- Second reminder (Day 7 if unpaid)
- Final notice (Day 14 if unpaid)
- Automatic escalation
- Reduces manual follow-up
Group Coaching Payment
Handle payment collection for group programs and workshops.
Group coaching models:
Group programs:
- 6-12 participants typical
- Weekly or monthly sessions
- 3-12 month duration
- Community access included
- Individual and group calls
- Cohort-based learning
Workshops and seminars:
- One-time or series events
- In-person or virtual
- Half-day to multi-day
- Early bird pricing
- Group discounts
- Limited capacity
Masterminds:
- High-level peer groups
- 6-20 members typical
- Annual or ongoing
- Facilitated collaboration
- High-touch support
- Premium pricing ($10K-100K+)
Group payment collection:
Individual payment processing:
- Each participant pays individually
- Personal payment links
- Track payments per participant
- Automated reminders for unpaid
- Waitlist management
- Refund handling individual
Corporate group billing:
- Single invoice to company
- Company pays for multiple employees
- Participant roster provided
- NET 30 payment terms
- Purchase order processing
- Corporate card acceptance
Tiered pricing:
- Early bird rates (limited time)
- Standard pricing
- Late registration premium
- Payment plan options
- Scholarship pricing
- Group discount rates
Group payment features:
Capacity management:
- Set maximum participants
- Accept payments until full
- Automatic waitlist activation
- Waitlist notification when space opens
- Prevent overbooking
- Registration close automation
Payment tracking:
- Dashboard of all participants
- Paid vs. unpaid status
- Payment method tracking
- Outstanding balance alerts
- Group revenue reporting
- Export participant data
Communication automation:
- Payment confirmation emails
- Welcome sequence trigger
- Program materials delivery
- Reminder emails (upcoming session)
- Payment receipt archiving
- Group community access
Coaching Payment Features
Secure Card-on-File Storage
Safely store client payment methods for future sessions.
Card-on-file benefits:
For coaches:
- One-click payment processing
- Automatic recurring billing
- Reduced payment friction
- Faster payment collection
- No re-entering card details
- Professional experience
- Administrative efficiency
For clients:
- Convenience (enter once)
- Automatic session payments
- No manual payment needed
- Easy payment method updates
- Secure storage confidence
- Seamless experience
Security measures:
- PCI Level 1 compliant storage
- Tokenization (card numbers encrypted)
- No actual card numbers stored
- Secure token reference only
- End-to-end encryption
- Regular security audits
- Bank-level security
Card-on-file uses:
Recurring billing:
- Charge automatically on schedule
- Weekly, monthly sessions
- Subscription programs
- Retainer agreements
- No client action needed
On-demand charging:
- Charge for completed sessions
- Bill after service delivery
- Process when client approves
- Add-on service charges
- No-show fee processing
Payment plans:
- Automatic installment charges
- Monthly payment processing
- Balance due processing
- Scheduled future payments
- Hands-free automation
No-Show and Cancellation Fee Processing
Enforce your coaching policies efficiently and fairly.
Policy structures:
Late cancellation:
- 24-48 hour cancellation window
- Fee: 50-100% of session rate
- Example: Cancel <24 hours = full charge
- Clear policy communication
- Booking confirmation includes policy
- Client agreement to terms
No-show charges:
- Client doesn’t attend scheduled session
- Fee: 100% of session rate
- Automatic processing
- Email notification
- Exception handling (emergencies)
- Professional policy enforcement
Rescheduling fees:
- Late reschedule requests
- Fee: $25-100 depending on timing
- Discourage frequent rescheduling
- Respect coach’s time
- Balance flexibility and boundaries
Fee processing:
Automatic charging:
- System detects no-show or late cancel
- Automatic fee charge to card-on-file
- Email notification to client
- Receipt for charge
- Session credit or charge (policy dependent)
- Coach approval option (manual review)
Manual processing:
- Coach reviews situation
- Decides to charge or waive
- Process fee if charging
- Document decision
- Maintain client relationship
- Judgment and discretion
Client communication:
- Policy reminders before session
- Email confirmation includes policy
- Cancellation email confirms fee
- Respectful but firm tone
- Exception process clear
- Dispute resolution path
Example policies:
Flexible policy:
- Free cancellation: 48+ hours
- 50% fee: 24-48 hours
- 100% fee: <24 hours or no-show
- 1 free emergency per year
- Balance flexibility and protection
Strict policy:
- Free cancellation: 72+ hours
- 100% fee: <72 hours
- No-show: 100% + reschedule fee
- Protects coach time strictly
- Premium positioning
Package-based policy:
- Package clients: More flexible (2 free reschedules)
- Pay-per-session: Strict policy
- Rewards commitment
- Tiered flexibility
Payment Plans and Financing
Make high-value coaching accessible with payment plans.
Payment plan structures:
3-month payment plan:
- $6,000 program = 3 × $2,000
- Monthly installments
- Automatic charging
- Example: Leadership coaching package
6-month payment plan:
- $12,000 program = 6 × $2,000
- Example: Business transformation
- Manageable monthly amount
- Increases affordability
12-month payment plan:
- $24,000 program = 12 × $2,000
- Example: Executive coaching year
- Long-term commitment
- Maximum accessibility
Custom payment schedules:
- Flexible intervals
- Milestone-based payments
- Season-aligned (coaches with seasonal business)
- Client-specific arrangements
Payment plan benefits:
Increased sales:
- 40-60% higher conversion
- Customers say yes to payment plans
- Remove price barrier
- Expand accessible market
- Higher-value packages sell
Predictable revenue:
- Monthly recurring income
- Stable cash flow
- Revenue over extended period
- Better financial planning
- Reduced income volatility
Client success:
- Affordable access to coaching
- Commitment through payments
- Skin in the game throughout
- Financial investment = attention
- Completion rates higher
Payment plan management:
Automatic processing:
- Scheduled monthly charges
- Email reminder before charge
- Receipt after payment
- Balance tracking
- Completion notifications
Failed payment handling:
- Retry automatically (3 attempts)
- Email and SMS notifications
- Update payment method link
- Pause coaching until resolved
- Clear consequences
- Grace period option
Early payoff:
- Allow early completion
- Discount for paying balance
- Example: 5% off remaining balance
- Incentivize cash flow
- Client flexibility
Multiple Payment Methods
Give clients choice in how they pay you.
Payment method options:
Credit and debit cards:
- Visa, Mastercard, Amex, Discover
- Most common (70-80% of clients)
- Instant authorization
- 1-2 day funding
- Processing fee: 2.5-3.5%
- Convenience and rewards for client
ACH/Bank transfers:
- Direct bank account payment
- Lower processing fee: 1%
- Best for high-value packages
- Example: $10,000 coaching = $100 fee (ACH) vs. $300 (card)
- 3-4 day processing
- Offer discount for ACH (save on fees)
Digital wallets:
- Apple Pay, Google Pay
- One-tap payment
- Mobile-first clients
- Fast and convenient
- Contactless acceptance
- Same fees as cards
Checks (optional):
- Traditional payment method
- Some clients prefer
- Deposit time: 5-10 days
- Bank fees may apply
- Less common (declining)
Cash (in-person):
- Immediate payment
- No processing fees
- In-person sessions only
- Receipt documentation
- Security considerations
Strategic payment method selection:
High-value packages (>$5,000):
- Offer ACH discount
- Example: “Save $150 by paying via bank transfer”
- Client saves processing fee
- You save on processing costs
- Win-win scenario
Recurring billing:
- Credit card standard
- Card updater prevents failures
- Client convenience
- Set-and-forget automation
One-time sessions:
- Any method acceptable
- Credit card most common
- Payment links flexible
- Client preference
Sliding Scale and Scholarship Processing
Support clients with different payment capacities.
Sliding scale implementation:
Tiered pricing structure:
- Standard rate: $300/session
- Mid-scale: $200/session (25% discount)
- Low-scale: $100/session (65% discount)
- Client self-selects based on income
- Honor system or verification
- Expanded access to coaching
Payment processing:
- Standard rate: $300/session
- Mid-scale: $200/session (25% discount)
- Low-scale: $100/session (65% discount)
- Client self-selects based on income
- Honor system or verification
- Expanded access to coaching
Scholarship programs:
- Application-based scholarships
- Community-funded coaching
- Sponsor-a-client programs
- Pay-it-forward models
- Impact-based selection
- Mission-driven access
Corporate and B2B Payment
Handle corporate coaching contracts and bulk purchases.
Corporate coaching scenarios:
Executive coaching contracts:
- Company pays for executive coaching
- Direct billing to corporation
- NET 30 or NET 60 terms
- Corporate card processing
- Purchase order required
- Invoice with payment terms
Team coaching programs:
- Multiple employees coached
- Department-level programs
- Leadership development
- Consolidated billing
- Per-person pricing
- Group discount structure
Bulk session purchases:
- Company buys coaching hours
- Distributes to employees
- Session allocation tracking
- Voucher/credit system
- Usage reporting
- Renewal management
B2B payment processing:
Invoicing and terms:
- Professional NET terms
- Corporate purchase orders
- Payment by check or ACH
- Corporate card acceptance
- Level 2 data for lower rates
- Formal invoicing
Contract management:
- Multi-month agreements
- Automatic renewal options
- Usage tracking and reporting
- Service level agreements
- Scope of services
- Deliverables documentation
Corporate card optimization:
- Accept all corporate cards
- Level 2 processing data
- Lower interchange rates
- Itemized receipts
- Tax information
- Department coding
Reduce Coaching Processing Costs
Interchange-Plus Pricing for Coaches
The most cost-effective and transparent pricing model.
Pricing comparison:
Pricing Model
Flat-Rate (2.9% + $0.30)
Interchange-Plus (Coastal Pay)
Monthly Savings
Annual Savings
$300 Session
$9.00
$7.10
–
–
$5,000 Package
$145.30
$113.00
–
–
Monthly ($10K)
$293.00
Baseline rate
$67.00
$804
Why interchange-plus is best for coaches:
Transparent costs:
- See exact interchange fees
- See exact card brand fees
- See exact processor markup
- No hidden markups
- Clear monthly statements
- Easy cost analysis
Lower overall costs:
- Save 25-40% vs. flat-rate
- Benefit from debit card mix
- Fair pricing all transaction sizes
- No monthly minimums
- No hidden fees
- Volume discounts available
Fair for all coaches:
- Solo practitioners save
- Group programs save more
- High-ticket coaches benefit most
- Predictable pricing
- Same rates regardless of volume
- No rate increases (except interchange changes)
Real coach savings examples:
Life coach ($5K monthly):
- Flat-rate: $150/month
- Interchange-plus: $118/month
- Monthly savings: $32
- Annual savings: $384
Business coach ($15K monthly):
- Flat-rate: $448/month
- Interchange-plus: $345/month
- Monthly savings: $103
- Annual savings: $1,236
Executive coach ($40K monthly):
- Flat-rate: $1,180/month
- Interchange-plus: $904/month
- Monthly savings: $276
- Annual savings: $3,312
Surcharging Programs for Coaches
Offset processing costs while maintaining professional pricing.
Coaching surcharging considerations:
When surcharging makes sense:
- High-ticket coaching ($5,000+ packages)
- Executive and corporate coaching
- Business coaching services
- Premium positioning
- Luxury coaching niches
- Clients understand business costs
Surcharging implementation:
- 3-4% surcharge on credit cards only
- No surcharge on ACH/bank transfers
- Clear disclosure before payment
- Professional communication
- Terms and conditions include
- Receipt shows separately
Example: $10,000 executive coaching package:
- Package price: $10,000
- Credit card selected
- Surcharge (3.5%): $350
- Total: $10,350
- Your processing cost: ~$350
- Net processing cost: $10 (97% offset)
Client communication:
Positioning surcharge professionally:
- “Credit card processing fee: 3.5%”
- “Save $350 by paying via bank transfer”
- “Choose your preferred payment method”
- Offer alternatives prominently
- Frame as choice and transparency
- Professional standard
Acceptance rates:
- 70-80% continue with credit cards
- 20-30% switch to ACH
- High-value clients less price-sensitive
- Business clients understand
- Clear disclosure = fewer objections
Alternative approach:
- Offer discount for ACH instead
- “3.5% discount for bank transfer payment”
- Same economic result
- Different framing
- Some clients prefer “discount” language
ACH Processing for High-Value Packages
Lower-cost payment option for expensive coaching programs.
ACH benefits for coaches:
Cost savings:
- ACH fee: 1% (vs. 2.5-3.5% cards)
- $10,000 package: $100 (ACH) vs. $300 (card)
- Savings: $200 per package
- Higher-value = greater savings
- Significant for premium coaching
When to encourage ACH:
- Packages over $3,000
- Monthly retainers over $1,500
- Corporate contracts
- Extended payment plans
- Annual coaching agreements
Client incentive:
- “Save $200 by paying via bank transfer”
- Pass savings to client as discount
- Win-win scenario
- Professional business practice
- Builds trust through transparency
ACH implementation:
Client setup:
- Provide routing and account numbers
- Verification via micro-deposits (2-3 days)
- Or instant verification (Plaid)
- Store bank account securely
- Recurring ACH payments
- Simple client experience
Processing timeline:
- ACH processing: 3-4 business days
- Slightly slower than cards (1-2 days)
- Plan cash flow accordingly
- Communicate timing to clients
- Worth savings for large amounts
Use cases:
- $15,000 executive coaching year
- $25,000 mastermind program
- $50,000 corporate contract
- $8,000 transformation package
- $10,000 VIP intensive
Example savings (annual volume):
- 10 packages @ $10,000 average
- Card processing: $3,000/year
- ACH processing: $1,000/year
- Annual savings: $2,000
Coaching Platform Integration
Major Coaching Software Integrations
Practice Better:
- Native payment integration
- Client portal included
- Program and package management
- Automated invoicing
- Session tracking
- Document sharing
- Form and assessment integration
- Meal planning (health coaches)
Coach Accountable:
- Coaching metrics tracking
- Goal and action management
- Client progress monitoring
- Worksheet and resource delivery
- Communication logging
- Payment processing integration
- Client accountability tools
Satori:
- Coaching business management
- Client relationship management
- Session scheduling
- Program delivery
- Payment processing
- Contract management
- Business analytics
SimplePractice:
- Practice management (coaches & therapists)
- Scheduling and calendar
- Telehealth integration
- Client portal
- Insurance billing (if applicable)
- Payment processing
- HIPAA compliance (mental health coaches)
Scheduling tool integrations:
Acuity Scheduling:
- Embedded payment at booking
- Session package management
- Appointment types and pricing
- Automatic confirmations
- Intake form collection
- Calendar synchronization
Calendly:
- Basic payment integration
- Scheduling automation
- Meeting type configuration
- Time zone intelligence
- Confirmation workflows
- Routing forms
Scheduling integration benefits:
- Payment collected when scheduling
- Reduces no-shows
- Automatic confirmation emails
- Calendar blocking
- Eliminate double-booking
- Professional client experience
Custom API integration:
API capabilities:
- RESTful payment API
- Webhook notifications
- Real-time payment processing
- Subscription management
- Customer data sync
- Payment method storage
- Refund processing
- Transaction reporting
Use cases:
- Custom coaching platforms
- Membership site integration
- Learning management systems (LMS)
- Community platform integration
- Mobile app payment
- CRM system sync
Coaching Business Payment Solutions by Type
Life Coaches
Personal development and life transformation coaching.
Life coaching specialties:
- Career transition coaching
- Relationship coaching
- Health and wellness coaching
- Confidence and mindset coaching
- Work-life balance coaching
- Purpose and fulfillment coaching
- Habit formation coaching
Typical pricing:
- Individual sessions: $100-$300
- 3-month programs: $1,500-$5,000
- 6-month transformations: $3,000-$10,000
- Group programs: $500-$2,000 per person
- VIP days: $1,000-$3,000
Payment preferences:
- Recurring monthly billing (ongoing clients)
- Package payments (transformation programs)
- Payment plans (accessibility important)
- Sliding scale options (mission-driven)
- Scholarship programs
Recommended solution:
Flexible payment options:
- Recurring billing for weekly/monthly clients
- Package payments with installments
- Pay-per-session for trial clients
- Payment portal for client management
- Mobile payment for in-person coaching
Client experience focus:
- Seamless payment = focus on transformation
- Automated billing = less admin
- Professional presentation
- Discreet payment processing
- Easy payment method updates
Business Coaches
Entrepreneurship and business growth coaching.
Business coaching specialties:
- Startup coaching
- Scale-up coaching
- Sales coaching
- Marketing coaching
- Leadership development
- Strategy and planning
- Profitability coaching
- Exit planning
Typical pricing:
- Individual sessions: $300-$1,000+
- 3-month programs: $5,000-$15,000
- 6-month intensives: $10,000-$30,000
- Masterminds: $10,000-$50,000/year
- VIP days: $3,000-$10,000
- Corporate contracts: $25,000-$250,000
Payment requirements:
- High-ticket transaction support
- Payment plans essential (accessibility)
- ACH option (lower fees)
- Corporate billing capability
- Contract and retainer processing
Recommended solution:
High-value processing:
- No transaction limits
- ACH for large packages
- Payment plan automation
- Corporate card acceptance
- Level 2 data processing (B2B rates)
- Professional invoicing
Business positioning:
- Premium payment experience
- Multiple payment methods
- Corporate billing terms
- Professional presentation
- White-label options
Executive Coaches
C-suite and senior leadership coaching
Executive coaching focus:
- Leadership effectiveness
- Executive presence
- Strategic thinking
- Change management
- Board relationships
- Work-life integration
- Career transitions (C-suite)
Typical pricing:
- Individual sessions: $500-$1,500+
- 6-month engagements: $15,000-$50,000
- Annual contracts: $30,000-$150,000+
- 360 assessments: $2,000-$5,000
- Team coaching: $25,000-$100,000+
Payment requirements:
- Highest-level professionalism
- Discretion and confidentiality
- Corporate billing capability
- Flexible payment structures
- Retainer processing
Recommended solution:
Premium processing:
- Discreet payment descriptors
- White-label payment pages
- Professional invoicing
- NET terms for corporate
- ACH encouraged (lower fees)
- Concierge payment support
Executive client experience:
- Seamless and invisible payment
- Multiple payment options
- Automatic billing
- Minimal administrative burden
- Professional presentation
- Privacy and discretion
Health and Wellness Coaches
Nutrition, fitness, and holistic wellness coaching.
Health coaching specialties:
- Nutrition coaching
- Weight loss coaching
- Fitness coaching
- Stress management
- Sleep optimization
- Habit formation
- Holistic wellness
- Disease prevention
Typical pricing:
- Individual sessions: $75-$200
- 3-month programs: $1,000-$3,000
- 6-month transformations: $2,000-$6,000
- Group programs: $300-$1,000 per person
- Challenges (30-day): $100-$300
Payment preferences:
- Recurring billing (ongoing accountability)
- Package payments (program-based)
- Payment plans (accessibility)
- Group program payments
- Challenge registration fees
Recommended solution:
Health-focused features:
- Integration with Practice Better
- Program and package management
- Meal plan delivery (if applicable)
- Progress tracking integration
- Recurring accountability billing
- Group program payment
Client accessibility:
- Sliding scale options
- Payment plans available
- Scholarship programs
- Mission-driven pricing
- Affordable transformation access
Career Coaches
Career transition and professional development coaching.
Career coaching focus:
- Job search strategies
- Resume and LinkedIn optimization
- Interview preparation
- Salary negotiation
- Career transition
- Professional branding
- Network building
- Leadership development
Typical pricing:
- Individual sessions: $100-$300
- Job search packages: $500-$2,000
- 3-month programs: $1,500-$5,000
- Executive career transition: $5,000-$15,000
- Resume services: $200-$1,000
Payment timing:
- Often urgent need (quick payment)
- Package purchases common
- Payment plans helpful
- Outplacement corporate billing
- Individual vs. corporate payers
Recommended solution:
Quick payment processing:
- Fast payment collection (urgent needs)
- Payment links for quick booking
- Package payment processing
- Corporate outplacement billing
- Flexible payment options
Group Coaching and Masterminds
Facilitate payment for cohort-based programs.
Group program types:
- Masterminds (6-20 participants)
- Group coaching programs (10-50)
- Cohort-based courses (20-100+)
- Accountability groups (5-10)
- Workshops and intensives (10-50)
Pricing models:
- Monthly mastermind: $500-$3,000/month
- Annual mastermind: $10,000-$100,000/year
- 12-week group program: $1,000-$5,000
- Weekend intensive: $500-$2,000
- Online course + coaching: $500-$3,000
Group payment features:
Individual payment collection:
- Unique payment link per participant
- Track paid vs. unpaid
- Automated reminders
- Waitlist management
- Capacity limits
- Registration close automation
Tiered pricing:
- Early bird rates
- Payment plan options
- Founding member pricing
- Scholarship spots
- Group discounts
Recurring mastermind billing:
- Monthly automatic charges
- Annual payment option (discount)
- Quarterly payment plans
- Failed payment handling
- Member retention
Coaching Payment Processing FAQ
What is the average credit card processing fee for coaches?
Coaches typically pay 2.5-3.5% per credit card transaction depending on the pricing model and card type. With interchange-plus pricing (the most transparent and cost-effective model), fees range from 2.2-3.0% all-in—including interchange fees (1.8-2.5%), assessment fees (0.13-0.15%), and processor markup (0.3-0.5%). Flat-rate processors like Square or Stripe charge 2.9-3.5% with no breakdown. Coaches using Coastal Pay’s interchange-plus model at 0.30% + $0.10 above true cost typically save 25-40% compared to flat-rate pricing. For a coach processing $10,000 monthly (typical mid-level business coach), this means saving $60-80 per month or $720-960 annually. The savings compound significantly for higher-earning coaches—those processing $40,000 monthly save $250-350/month or $3,000-4,200 annually.
How do coaches set up recurring billing for clients?
Coaches set up recurring billing by:
(1) Collecting client payment information securely at initial signup or session,
(2) Storing card-on-file using PCI-compliant tokenization (Coastal Pay handles this automatically),
(3) Configuring billing schedule (weekly, bi-weekly, monthly, or custom),
(4) Setting billing date and amount,
(5) Enabling automatic email notifications before charges, and
(6) Activating the recurring subscription. The system then charges the client’s stored payment method automatically on schedule, sends receipts after each payment, and handles failed payments with retry logic. Clients can manage their subscription through a self-service portal to update payment methods, view history, or cancel. This automation eliminates manual billing work, ensures consistent cash flow, reduces no-shows (pre-paid clients show up), and provides professional client experience. Coastal Pay integrates with major coaching platforms (Practice Better, Coach Accountable, Satori) for seamless recurring billing setup.
Can coaches accept payment plans for expensive packages?
Yes, payment plans are essential for coaches selling high-value packages and significantly increase conversion rates. Implementation: Set package price (e.g., $6,000 for 6-month program), divide into installments (6 monthly payments of $1,000), collect first payment at enrollment, store payment method securely, and automatically charge remaining payments monthly on scheduled dates. Benefits include 40-60% higher conversion on packages over $3,000, makes coaching accessible to more clients, predictable monthly revenue for coach, client commitment throughout program (skin in the game each month), and reduced sticker shock of full price. Payment plan options: Equal monthly installments (most common), deposit + monthly payments (e.g., $2,000 down + 4 × $1,000), or custom schedules based on program milestones. Coastal Pay automates the entire process including payment collection, failed payment handling, early payoff options, and client portal access for payment management.
How do coaches handle no-shows and cancellation fees?
Coaches handle no-shows and late cancellations by:
(1) Establishing clear policy (typically 24-48 hour cancellation window),
(2) Communicating policy at enrollment and before each session,
(3) Including policy in booking confirmations and contracts,
(4) Processing fees automatically when policy violated, and
(5) Using card-on-file for streamlined charging. Example policy: “Cancel with 24+ hours notice = no charge; Cancel <24 hours = 50% fee; No-show = 100% fee.” Implementation: When client no-shows or cancels late, system automatically charges the fee to stored payment method, sends email notification explaining charge, charges the fee to stored payment method, sends email notification explaining charge, sending appointment reminders 24 hours before (reduces no-shows), allowing one emergency exception per year (shows flexibility), communicating policy respectfully but firmly, and documenting all interactions. Having card-on-file makes enforcement simple and professional versus chasing payment after the fact. Coastal Pay’s coaching payment platform automates this entire process while maintaining client relationships.
What payment methods should coaches accept?
Coaches should accept multiple payment methods to maximize client convenience and conversion:
Credit cards (Visa, Mastercard, Amex, Discover)—most common, instant processing, 70-80% of clients;
Debit cards—lower fees than credit, popular with budget-conscious clients;
ACH/Bank transfers—1% fee vs. 2.5-3.5% for cards, offer for packages over $3,000 with discount incentive (“Save $150 by paying via bank transfer”);
Digital wallets (Apple Pay, Google Pay)—fast, convenient, mobile-first clients;
Checks (optional)—some corporate clients prefer, 5-10 day processing;
Cash (in-person only)—no fees but security/tracking concerns. Strategic approach: Accept all cards (don’t miss sales), encourage ACH for high-value packages (save fees), offer payment plans using cards (accessibility), and provide 3-4 options for client choice. Payment method mix affects costs—higher debit/ACH mix = lower fees. Example: Business coach offering $10,000 package can say “Pay by card in installments OR save $300 by paying full amount via bank transfer” to encourage lower-cost method while giving choice. Coastal Pay supports all payment methods with integrated processing.
Do coaches need special software to accept payments?
Not necessarily—coaches have multiple options depending on their business needs:
Standalone payment processing (Coastal Pay)—works without special software, includes virtual terminal for phone payments, payment links for email/text, invoicing with pay button, mobile payment apps, and client payment portal;
Integrated with coaching platforms (Practice Better, Coach Accountable, Satori, SimplePractice)—payment processing built into coaching software you already use, seamless client experience, automated workflows;
Integrated with scheduling tools (Acuity, Calendly)—collect payment when clients book sessions, reduces no-shows, automatic confirmations;
Custom integration via API—for coaches with custom websites or membership platforms, developer can integrate payment processing. The “best” option depends on your business: Solo coach with simple needs → Standalone payment processing (no monthly software fees); Coach with multiple clients and programs → Coaching platform with integrated payments; Group coaching/courses → Membership platform with payment integration. You don’t need expensive software to accept payments professionally—Coastal Pay provides all essential features (recurring billing, packages, payment plans, invoicing, mobile payments) without requiring separate coaching software. Start simple and upgrade as you grow.
How do coaches reduce payment processing fees?
Coaches reduce processing fees through several strategies:
Switch to interchange-plus pricing—save 25-40% vs. flat-rate (2.9%) by paying only actual cost + small markup;
Encourage ACH for high-value packages—offer discount for bank transfer (1% fee vs. 2.5-3.5% cards), example: “Save $150 by paying $5,000 package via ACH”;
Implement surcharging (for high-ticket coaching)—add 3-4% credit card processing fee, offset 85-95% of costs, offer ACH as no-fee alternative;
Optimize card acceptance—ensure debit cards process as debit (lower rates), accept all card types (don’t lose sales), batch settlements daily;
Negotiate volume discounts—higher processing volume = better rates in some cases;
Eliminate unnecessary fees—no monthly minimums, no statement fees, no PCI non-compliance fees (Coastal Pay includes these free);
Use card-on-file for recurring billing—reduces failed payments and retry costs. Example savings: Coach processing $25,000 monthly with flat-rate (2.9% + $0.30) = $732.50 fees; with Coastal Pay interchange-plus = $565 = saves $167.50/month or $2,010/year. For $40,000 monthly = save $3,300/year. Higher volume = greater savings. Request free rate analysis to see your specific savings potential.
Can coaches accept international payments?
Yes, coaches can accept international payments to serve global clients through:
International credit cards—Visa, Mastercard, Amex, Discover issued by foreign banks work in U.S. payment systems;
Multi-currency processing—accept payments in 150+ currencies, client pays in their currency (EUR, GBP, AUD, etc.), you receive funds in USD or preferred currency, Dynamic Currency Conversion (DCC) available;
Cross-border payment methods—PayPal for international clients (higher fees but familiar), wire transfers for high-value packages (expensive but reliable);
Virtual coaching advantages—location irrelevant for virtual coaching, expand market globally, premium positioning internationally. Technical requirements: Verify international card acceptance with processor (Coastal Pay supports), enable multi-currency if desired, adjust fraud prevention for international transactions (AVS less strict), communicate clearly about currency conversion, consider time zone differences for session scheduling. Fees: International cards may have cross-border fees (0.5-1% additional), currency conversion typically 2-3% (if not using native currency), but global market access often worth added cost. Many coaches find international clients pay premium rates and are very committed. Coastal Pay provides international payment acceptance and multi-currency processing to help coaches serve global clients effectively.
How secure is storing client credit cards for recurring billing?
Storing client credit cards for recurring billing is highly secure when using PCI-compliant payment processors like Coastal Pay:
Tokenization security—actual card numbers are never stored on your systems or ours, cards are converted to encrypted tokens immediately, tokens are useless if stolen (not reversible to card numbers), only payment processor can process tokens;
PCI Level 1 compliance—highest security certification in payments industry, annual third-party security audits, stringent security requirements, regular vulnerability scanning, 24/7 security monitoring;
Encryption standards—end-to-end encryption for all data transmission, secure key management, TLS/SSL protocols, bank-level security infrastructure;
Access controls—limited access to payment data, staff authentication required, activity logging and monitoring, role-based permissions. For coaches, this means: You never see or handle actual card numbers, you’re not responsible for card security (we are), no additional compliance burden on you, clients can trust their data is secure, and automatic security updates protect against new threats. Compare this to manually storing card numbers in spreadsheets (completely insecure, PCI non-compliant, exposes you to liability, illegal under card network rules, massive risk). Professional payment processing with tokenization is the only secure way to store cards for recurring billing. Coastal Pay handles all security so you can focus on coaching, not cybersecurity.
What happens if a client's recurring payment fails?
When a recurring payment fails, Coastal Pay’s automated system handles it:
Immediate notification—you receive email alert about failed payment, client receives email about failed payment with payment link, both parties notified immediately;
Automatic retry logic—first retry: 24 hours after failure, second retry: 3 days after first retry, third retry: 7 days after second retry, three attempts over approximately 10 days;
Client communication—professional email explaining failure, payment link for manual payment, clear deadline before service suspension, update payment method instructions, friendly but firm tone;
Card updater service—automatically updates expired cards before they fail, retrieves new card details from bank, updates stored payment method, prevents many failures proactively;
Service management—grace period before suspending access (7-10 days typical), pause services after grace period, resume immediately when payment received, clear policy communication. Common failure reasons include expired card (20-30% of failures—card updater prevents), insufficient funds (20-30%), fraud blocks by bank (10-20%), incorrect billing address (10%), closed account (10%). Best practices: Communicate payment failure immediately, provide easy payment update path, offer alternative payment method (ACH), be professional but firm about payment requirements, document all communication. Failed payment rate: 5-10% typical with card updater service vs. 15-25% without. Coastal Pay automates entire failed payment workflow professionally while maintaining client relationships.
Can coaches surcharge credit card transactions?
Yes, coaches can legally surcharge credit card transactions (add 3-4% fee) in all 50 states when implemented with proper compliance:
Requirements—30-day advance card brand registration (Coastal Pay handles), clear disclosure before payment (website, booking page, email confirmation), surcharge shown separately on receipts, capped at 3% or actual cost (whichever lower), credit cards only (cannot surcharge debit);
When surcharging makes sense for coaches—high-ticket packages ($5,000+), executive and business coaching (clients understand), corporate clients (expect business costs), premium positioning, B2B rather than B2C.
Implementation—add “Credit card processing fee: 3.5%” to checkout, offer ACH alternative prominently (“Save $350 by paying via bank transfer”), communicate as business practice standard, include in terms and conditions;
Client acceptance—70-80% continue with credit cards, 20-30% switch to ACH (still good outcome), high-value clients less price-sensitive, business clients very understanding. Example: $10,000 executive coaching package with 3.5% surcharge = $350 fee, offset your ~$350 processing cost, net cost near $0, client has choice (pay surcharge or use ACH). Alternative: Offer ACH discount instead (“3.5% discount for bank transfer”)—same economics, different framing, some prefer “discount” language. Coastal Pay handles all registration and compliance requirements for coach surcharging programs.
How do group coaching programs handle payment collection?
Group coaching programs collect payments through:
Individual participant payments—generate unique payment link per participant, send invitation email with payment link, track paid vs. unpaid status real-time, send automated reminders to unpaid participants, set registration deadline with auto-close, manage waitlist if capacity reached;
Payment options for participants—pay-in-full (often with discount), payment plan (monthly installments), deposit + balance, early bird pricing (limited time), group discounts (bring a friend);
Payment tracking dashboard—see all participants and status, paid/unpaid at a glance, outstanding balance by participant, payment method used, export participant list, revenue reporting;
Capacity management—set maximum participants, stop accepting payments when full, automatic waitlist activation, notify waitlist when space opens, prevent overbooking;
Communication automation—payment confirmation emails, welcome sequence trigger, program materials delivery, upcoming session reminders, community access granted. Example: 20-person mastermind at $10,000/year—generate 20 unique payment links, 15 pay-in-full ($150K), 5 choose monthly plan (12 × $900), track all payments automatically, send reminders to any unpaid, close registration when 20 spots filled. Handles payment collection professionally without manual work. Coastal Pay provides complete group payment management for coaching programs of any size.
What's the difference between a payment gateway and merchant account?
Merchant account is a business bank account where credit card funds are held temporarily before transferring to your regular bank account—required to accept cards.
Payment gateway is the software that securely transmits card data between your website/system and payment processor, then returns authorization approval/decline. Coaches need both to accept payments. Analogy: Merchant account = bank account, Payment gateway = online banking portal to access it.
For coaches—Coastal Pay provides both bundled: merchant account with competitive rates and payment gateway with coaching features (recurring billing, packages, payment plans, client portal, mobile payments).
Benefits of bundled solution—single provider/support, integrated functionality, better pricing than separate, simpler setup, consolidated reporting. Some providers (Square, Stripe) are payment aggregators—you use their shared merchant account (faster approval, limited features, higher rates for established businesses, account stability issues). Coaches with growing businesses benefit from dedicated merchant account—better rates (save 25-40%), more features and flexibility, direct bank relationship, better stability. When choosing payment processing, ensure it includes both merchant account and gateway with features coaches need—recurring billing, packages, payment plans, client portal. Coastal Pay provides complete solution specifically designed for coaching businesses.
How quickly do coaches receive funds from client payments?
Coaches receive funds from client payments within 1-2 business days in most cases:
Standard timing—credit card payments processed Monday arrive Wednesday morning, debit card payments same 1-2 day timeline, ACH/bank transfers take 3-4 business days, same-day processing available (premium service);
Factors affecting timing—card type (credit vs. debit), bank processing schedules (weekends/holidays add time), first-time merchants (may have 7-day hold initially), high-ticket transactions (may have holds), account history (established accounts faster);
Next-day funding—available for qualified coaching businesses, premium service with small fee, funds next business day, useful for cash flow optimization. Example timeline: Client pays for Tuesday session on Tuesday, funds deposited to your bank Wednesday or Thursday, money available Thursday or Friday. For recurring billing, monthly charges on 1st of month = funds on 2nd or 3rd. This is significantly faster than traditional invoicing (15-30 day average), checks (5-10 days), or manual payment chasing (unpredictable).
Cash flow planning—regular session schedule = predictable deposit schedule, recurring billing =consistent monthly deposits, understand processing days for budgeting. Coastal Pay provides standard 1-2 day deposits with next-day funding available for coaches needing faster access to standard 1-2 day deposits with next-day funding available for coaches needing faster access to funds. Money is automatically deposited to your bank account—no manual transfers needed.
Do coaches need contracts when accepting recurring payments?
Yes, coaches should always have written agreements when accepting recurring payments, for several important reasons:
Legal protection—defines terms of coaching relationship, specifies payment amount and schedule, outlines cancellation policy, clarifies refund terms, establishes dispute resolution process, protects both coach and client;
Payment authorization—client authorizes recurring charges, acknowledges billing schedule, agrees to payment method storage, understands failed payment consequences, provides documented consent for card-on-file;
Coaching terms—scope of coaching services, session frequency and duration, program length and structure, rescheduling policy, confidentiality agreement, professional program length and structure, rescheduling policy, confidentiality agreement, professional boundaries, expectations and responsibilities.
What to include—coaching services description, payment terms (amount, frequency, duration), billing date and method, cancellation policy and notice required, refund policy (if any), missed session policy, termination conditions, dispute resolution, both party signatures and date.
Implementation—send contract before first session, require signature before payment processing, store signed copy securely, reference contract when issues arise, update contract annually or as needed. Many coaches use electronic signature services (DocuSign, HelloSign) for convenient digital signing. Contract protects you legally, sets clear expectations, reduces disputes and chargebacks, demonstrates professionalism, and provides evidence for any disputes. Coastal Pay recommends all coaches use written agreements for recurring billing relationships—we can provide sample contract templates. Consult attorney for your specific needs.
How do coaches handle refunds and cancellations?
Coaches handle refunds and cancellations according to clearly stated policies:
Establish clear policies—cancellation notice required (typically 30 days for programs, 24-48 hours for sessions), refund structure (pro-rated, partial, none), unused session handling (expire, transfer, refund), force majeure exceptions (emergency, illness), documentation requirements;
Common refund policies—Full refund: within 7-14 days of program start (trial period),
Partial refund: pro-rated based on sessions used, No refund: after X sessions or X days,
Session packages: unused sessions may expire or be transferable.
Processing refunds—client requests cancellation, verify against policy, calculate refund amount (if any), process refund through payment system (3-5 business days), send confirmation email, document reason for records, update client status in system;
Refund best practices—respond to requests within 24-48 hours, explain policy clearly and kindly, process refunds promptly when applicable, document all communication, offer alternatives when possible (pause, reschedule, transfer), maintain professional relationship, learn from cancellations to improve.
Preventing cancellations—set clear expectations upfront, deliver exceptional value consistently, check in regularly with clients, address concerns early, create community and accountability, celebrate progress and wins.
Chargeback prevention—offering refund proactively prevents chargeback, protects chargeback ratio, avoids dispute fees ($15-25), maintains better relationship. Example: Client cancels 3-month program after 1 month—policy states partial refund for remaining 2 months minus 20% admin fee = refund $1,333 of remaining $2,000. Coastal Pay’s platform processes all refund types with proper documentation and tracking.
Can coaches accept payment from corporate clients?
Yes, coaches can and should accept corporate payments for executive coaching, team coaching, and leadership development:
Corporate payment methods—Corporate credit cards: most common, Level 2 processing data for lower rates (include tax amount, PO number, customer code), instant payment like regular cards;
Direct invoicing: NET 30 or NET 60 payment terms, invoice with payment instructions, check or ACH payment, requires credit application/approval;
Purchase orders: PO number required for tracking, invoice references PO, corporate approval process, payment after service delivery;
ACH/Wire transfer: for large contracts ($25,000+), lower fees than cards, 3-4 day processing.
Corporate billing setup—credit application and terms agreement, W-9 form for their records, proof of insurance (if required), signed coaching agreement, payment terms documented, invoice template setup;
Corporate coaching scenarios—executive coaching (company pays for leader), team coaching (department-level), leadership development programs, succession planning coaching, onboarding coaching for executives, performance coaching;
Pricing considerations—corporate rates often higher (premium positioning), package pricing vs. hourly, retainer agreements common, multi-month contracts, cancellation terms important.
Benefits—higher value contracts, stable recurring revenue, less price sensitivity, professional development budgets, longer-term engagements, referrals within company. Coastal Pay supports all corporate payment methods including Level 2 processing for lower corporate card rates, NET terms invoicing, and ACH for large contracts—designed specifically for B2B coaching relationships.
What reporting do coaches get with payment processing?
Coastal Pay provides comprehensive reporting for coaching businesses:
Transaction reporting—all payments processed, date, amount, payment method used, client name, session/package details, success/failure status, fees charged, net amount deposited, refunds and voids, export to CSV/Excel;
Revenue analytics—total revenue by period (day, week, month, year), revenue trends and growth, average transaction size, revenue by service type (sessions, packages, programs), revenue by coach (multi-coach practices), year-over-year comparisons;
Client reporting—revenue per client, lifetime value calculation, active vs. inactive clients, payment method on file, upcoming scheduled payments, payment history by client, outstanding balances, client acquisition dates;
Subscription/recurring billing reports—active subscriptions count, monthly recurring revenue (MRR), annual recurring revenue (ARR), churn rate and retention, failed payment rate, successful retry rate, subscription aging analysis, renewal tracking;
Payment method breakdown—credit vs. debit card usage, card brand distribution (Visa, Mastercard, etc.), ACH transaction volume, digital wallet usage, cash/check tracking, payment method preferences;
Failed payment reports—declined transactions and reasons, retry success rates, cards needing update, clients with payment issues, revenue at risk from failures;
Tax reporting—annual revenue totals, 1099 preparation data (if applicable), sales tax collected (if applicable), state-by-state breakdown, export for accountant;
Custom reports—filter by date range, service type, coach, client, payment method, create saved reports, schedule automatic delivery, export in multiple formats.
Dashboard highlights—today’s revenue, this month’s revenue, active subscriptions, upcoming charges, recent transactions, failed payments needing attention, at-a-glance business health. All reporting accessible 24/7 through web portal and mobile app—check your numbers anytime. Coastal Pay designed reporting specifically for coaching business needs with the metrics that matter most.
How long does it take to set up payment processing for a coaching business?
Payment processing setup for coaches typically takes 3-7 days from application to processing first payments:
Day 1—Application (30 minutes)—complete online merchant application, provide business information (EIN/SSN, business address, coaching services description), submit bank account information, basic background check, receive conditional approval typically within 24 hours;
Day 2-3—Account setup (30 minutes)—choose payment methods to accept, configure recurring billing options, set up package pricing, create client portal branding, establish invoice templates, integrate with coaching software (if applicable), test payment processing (sandbox);
Day 4-5—Go live—activate live processing, process first test transaction, create first client account, set up first recurring subscription, verify bank deposit, train on system features, launch payment processing.
Total active time: 1-2 hours; Total calendar time: 3-7 days. Expedited setup: 24-48 hours for simple implementations (individual coaches, standard services). Coaching software integration adds 1-3 days if connecting to Practice Better, Coach Accountable, etc. (mostly waiting for API approval).
Factors affecting timeline—business type (sole proprietor faster than LLC/Corp), processing history (established businesses faster), banking info verification, weekend/holiday timing.
What you need ready—business documentation (business license if required, articles of incorporation for LLC/Corp), tax ID (EIN or SSN), bank account information (routing and account number, voided check or statement), business website/online presence (helps approval).
After setup—ongoing support available 24/7, add features as you grow, integrate additional tools, scale as business grows. Coastal Pay specializes in coaching businesses and streamlines setup specifically for coaches—most approved and processing within 3-5 days. Apply today to start accepting payments this week.
Get Started with Coaching Payment Processing
See How Much You Can Save on Processing Fees
Stop overpaying for payment processing. Get a free rate analysis and discover how Coastal Pay’s coaching-optimized solutions can save your practice 25-40% on processing costs.
What happens next:
- Free rate analysis – Upload current processing statement (or estimate monthly volume)
- Custom coach quote – See exact savings with our transparent pricing
- Feature consultation – Discuss recurring billing, packages, payment plans
- Quick setup – Most coaches processing in 3-5 days
- Start saving – Typically save $50-$300+ monthly
Average coach savings:
- Solo coach ($5K monthly): $384/year
- Life/health coach ($10K monthly): $804/year
- Business coach ($20K monthly): $1,608/year
- Executive coach ($40K monthly): $3,312/year
- Group program coach ($50K monthly): $4,140/year
Questions? Talk to a Coach Payment Specialist
Our team understands coaching businesses and can answer questions about recurring billing, package payments, payment plans, no-show fees, platform integration, and cost optimization.
No sales pressure. No obligation. Just expert coaching payment guidance.
- Phone: 1-800-XXX-XXXX (Mon-Fri 8am-8pm ET, Sat 10am-4pm ET)
- Email: coaches@coastalpay.com
- Live Chat: Available on our website (business hours)
- Free Rate Analysis: Upload statement or enter volume for instant estimate
- Video Demo: See coaching payment features in action (5 minutes)
- Free Guide: "The Coach's Guide to Payment Processing" (download)
Related Coaching Payment Solutions
- Recurring Billing for Coaches – Automate session and retainer billing
- Payment Plans for Coaching Packages – Make high-value programs accessible
- Mobile Payment Processing – Accept payments anywhere you coach
- Client Payment Portal – Self-service payment management
- Practice Better Integration – Seamless coaching platform connection
- No-Show Fee Processing – Enforce cancellation policies professionally
- Group Coaching Payment Management – Handle cohort-based programs