Contact Us
Connect Today
Connect Today
Office
2445 Impala Dr. Carlsbad, CA 92010
Phone
888 266 1715
Working hours
Weekdays 8:00 am PST - 5:00 pm PST
Customer Service
24/7
Email:
General Information
info@coastalpay.com
Customer Support
support@coastalpay.com
Sales Information
sales@coastalpay.com
Agent/ISO Information
partners@coastalpay.com
ISV Information
dev@coastalpay.com
Get Connected
How can we help you
FAQ
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Step 1: Submit a Helpdesk Ticket
Step 2: Attach the new Voided Check or Bank letter of the new account
Step 3: Complete the Bank Change Form
Yes, you will receive and email from support@coasalpay.com once your accounts is approved with instructions on how to complete the PCI Survey. You can also submit a Helpdesk Ticket and our team can help you with the survey.
Watch this video on how to respond to a chargeback.
If your batch isn’t matching, watch this video to learn more. If your batch is missing, submit a Helpdesk Ticket so our team can look into it.
Call our Customer Service line at 888-266-1715 option 2
Submit a Helpdesk Ticket requesting to close your account. Please include the reason of the closure.