How to Set Up a New Restaurant POS with Coastal Pay (Call 888-266-1715)

Here’s What Happens When You Call 888-266-1715

1. Call 888-266-1715 and tell the team you need a new restaurant POS.
2. Ask to be connected with Sales or New Accounts.
3. A specialist gathers your restaurant’s details and walks you through options, pricing, and next steps.

888-266-1715 is Coastal Pay’s main line for both new merchant sales and existing customer support. When you call, you will be greeted by a Coastal Pay representative who will ask how they can help. Simply state that you are looking to set up a new restaurant point-of-sale system, and you will be directed to the Sales or New Accounts team.

On that first call, your specialist will ask for a few basic details about your restaurant: the type of service you run (full-service, quick-serve, bar, cafe, food truck), how many terminals or stations you need, and roughly how much card volume you process each month. This information helps them identify the right POS configuration and payment processing program for your operation without wasting your time with options that do not fit.

After the initial conversation, same-day or next-day follow-up can move directly into hardware selection, pricing review, and integration options. For restaurant owners who need to move fast, mentioning that you want same-week installation when you call helps the team prioritize your setup accordingly.

If you are an existing Coastal Pay merchant who already processes payments and just needs to add or replace a POS, start by asking for Customer Service, who will loop in the POS team if your situation requires it.

Who Should You Ask for to Set Up a New Restaurant POS?

When you call 888-266-1715, ask for Sales or New Accounts. You do not need to know a specific person’s name. Every Coastal Pay sales representative is trained to handle restaurant POS setups from the initial call through to installation.

To get routed even faster, use specific language when the call connects:

• “I need to set up a new restaurant point-of-sale system with payment processing.”
• “I’m interested in a restaurant POS with dual pricing to reduce my card fees.”
• “I need restaurant merchant services and a new POS installed this week.”

Any of these phrases signals to the representative exactly what you need and gets you to the right specialist without back-and-forth. Mentioning dual pricing is particularly useful because it immediately identifies you as a merchant interested in Coastal Pay’s fee-elimination program, which has its own specialist team.

Existing Coastal Pay merchants who already have a merchant account but want to upgrade or add a restaurant POS should ask for Customer Service first. The support team will assess whether a simple integration handles the request or whether a POS specialist needs to be brought in.

Here’s How to Prep Before You Call Coastal Pay

The more ready you are before the call, the faster your specialist can move from discovery to proposal to installation. Here is a pre-call checklist for restaurant owners:

Business Basics

• Legal business name and DBA (doing business as) name
• Restaurant address and contact information
• Business ownership information (owner name, SSN or EIN)
• Estimated monthly card volume (rough is fine, e.g., $20,000 to $50,000/month)
• Average ticket size per transaction
• Bank account details for deposit setup

POS and Operations Details

• Type of restaurant: full-service sit-down, quick-serve, bar, cafe, food truck, or multi-concept
• Number of terminals, stations, or handheld devices needed
• Whether you need online ordering, delivery platform integration, or kitchen display systems
• How you currently handle tips and whether you need tableside tip prompting
• Any existing POS or software you are using now so Coastal Pay can check integration compatibility

Payment Program Preferences

• Whether you are interested in dual pricing to pass card fees to customers who pay by card while offering a lower rate for cash or ACH payments
• Whether you need alternative payment methods like Apple Pay, Google Pay, or contactless at the table

You do not need all of this perfectly organized before calling. Having a general sense of these points makes the first conversation more productive and helps your Coastal Pay specialist skip straight to viable options instead of spending time gathering basics.

What Does the Step-by-Step POS Setup Process Look Like?

Here is the full lifecycle of a restaurant POS setup with Coastal Pay from first call to first transaction.

1. Discovery Call

   You call 888-266-1715 and connect with a Sales or New Accounts specialist. They assess your restaurant type, volume, hardware needs, and whether dual pricing or specific integrations are relevant. The call typically takes 15 to 30 minutes.

2. Proposal and Hardware Selection

   Your specialist presents POS hardware options compatible with your service model and the integrations your restaurant needs (online ordering, kitchen displays, delivery, loyalty). Pricing and the dual pricing program are reviewed at this stage.

3. Instant Approval Application

   You complete the Coastal Pay merchant application. Most standard-risk restaurants are approved in approximately 2 minutes through Coastal Pay’s instant boarding process. This is the step that separates Coastal Pay from traditional bank underwriting, which can take days.

4. Gateway and POS Configuration

   Coastal Pay configures your payment gateway, sets up your menu items and modifiers, establishes table mapping for full-service restaurants, configures tip handling, and activates your selected payment methods including contactless, Apple Pay, Google Pay, and any BNPL or alternative payment options you want to offer.

5. Install and Staff Training

   Hardware is installed on-site or configured remotely if you are using existing tablets. Your team receives training on running transactions, managing tabs, processing refunds, and reading daily reports. Coastal Pay is one main point of contact throughout, so you are not coordinating between a separate POS company and a payment processor.

6. Go Live

   Your restaurant begins taking payments. Coastal Pay’s centralized dashboard consolidates in-person, online, and delivery sales reporting in one place from day one.

How Long Does It Take to Go Live With a New Restaurant POS?

Timeline varies by complexity, but here is what most restaurants can realistically expect:

Fast-track scenario: A quick-serve restaurant with existing tablets and a simple menu can be approved, configured, and taking payments the same day they call if the application is completed in the morning and configuration is straightforward.

What can extend the timeline:

• Complex menu imports with many modifiers or combo items
• Custom kitchen display or table mapping configurations
• Hardware ordered from out-of-stock situations requiring shipping delays
• Delays in submitting required merchant documents (voided check, EIN, ID)
• Integrations with delivery platforms or loyalty programs that need third-party setup

The single biggest factor in going live fast is completing your merchant application and document submission on the same day as your first call. Restaurants that do this frequently have a system running by the end of the same week.

What Restaurant POS Features Can Coastal Pay Help You Unlock?

Coastal Pay integrates with over 2,000 POS systems across all restaurant types. Here is a look at what that means in practice for your operation.

Front-of-House Capabilities

• Table mapping and floor plan management for full-service restaurants
• Bar tabs with open-ticket management
• Split checks by seat, item, or percentage
• Tableside tip prompting and custom tip presets
• Happy hour and time-based pricing rules
• Handheld ordering devices for tableside service

Back-of-House and Operations

• Kitchen display system (KDS) integration for ticket flow
• Online ordering integration with major delivery platforms
• Inventory tracking and low-stock alerts
• Employee time clock and shift management in compatible systems
• Loyalty program connections via Coastal Pay’s software integrations

Payment and Revenue Tools

• Contactless payments and tap-to-pay via Apple Pay, Google Pay, and NFC-enabled terminals
• Dual pricing program to eliminate card processing fees on qualifying transactions
• ACH and alternative payment methods to offer guests more ways to pay
• Centralized sales reporting and batch reconciliation through the Coastal Pay Gateway
• Multi-location reporting for restaurant groups running more than one concept or site

What Should You Ask on the Call to Get the Best Setup?

Knowing the right questions to ask on your first call ensures you leave with a clear, tailored plan rather than a generic proposal. Here are prompts to use when you call 888-266-1715:

About POS Options and Fit

• “Which POS options work best for a full-service restaurant vs a quick-serve or food truck?”
• “Do you support tableside ordering with handheld devices?”
• “How does your POS handle bar tabs and split checks?”
• “Can I integrate online ordering from third-party delivery platforms?”

About Fees and Pricing Programs

• “Can I set up dual pricing on my restaurant POS to offset card fees?”
• “What is your flat rate for card transactions and are there any hidden fees?”
• “Are there setup fees or hardware costs, and what does the contract look like?”

About Installation, Training, and Support

• “Do you offer on-site installation or is setup done remotely?”
• “What kind of training do you provide for my staff?”
• “Is support available evenings and weekends once the POS is live?”
• “What happens if my POS goes down during a dinner rush?”

About Switching from an Existing System

• “Can you migrate my menu and pricing from my current POS?”
• “Will there be downtime during the switchover?”
• “What do I need to do to cancel my current processor or POS contract?”

These questions give your specialist the context to build a proposal that matches your restaurant’s actual workflow, not just a standard configuration. The more specific you are about how your restaurant runs, the better the final setup will fit your operation from day one.

Restaurant POS FAQs About Calling 888-266-1715

Who do I call at 888-266-1715 to set up a new restaurant POS?

888-266-1715 is the main customer service and sales line for Coastal Pay. Call that number and ask for Sales or New Accounts. Tell the representative you need a restaurant point-of-sale system with payment processing and you will be connected with the right specialist immediately.

Who do I ask for at Coastal Pay to set up a restaurant POS?

Ask for Sales or New Accounts. You do not need a specific person’s name. Using the phrase “restaurant POS with merchant services” or “restaurant POS with dual pricing” helps route your call faster to the right specialist.

What should I have ready before I call?

Have your legal business name, restaurant address, estimated monthly card volume, average ticket size, and bank account information ready. Also helpful: knowing your service style (full-service, quick-serve, bar), how many stations you need, and whether you are interested in dual pricing.

Is 888-266-1715 for support or just sales?

888-266-1715 handles both. New restaurants setting up a POS should ask for Sales or New Accounts. Existing Coastal Pay merchants who already have a system installed should ask for Customer Service.

How fast can Coastal Pay get a restaurant POS installed?

Most restaurants can be installed within the same week. Merchant approval through Coastal Pay’s instant boarding takes approximately 2 minutes for standard-risk businesses. Configuration and hardware setup typically take 2 to 4 business days after that.

Can I start the restaurant POS process online instead of calling?

Yes. You can start at coastalpay.com/get-started and complete the online form to request a callback. Calling 888-266-1715 directly is the fastest path if you want a same-week installation scheduled.

Next Steps to Get Your Restaurant Taking Payments in Days

Setting up a new restaurant POS with Coastal Pay is a straightforward process that starts with a single phone call. Here is a quick recap of why Coastal Pay is a strong fit for restaurant operators:

• Instant approvals: Most restaurants are approved in approximately 2 minutes, not days.
• Restaurant-focused POS options: Compatible with 2,000+ POS systems across full-service, quick-serve, bar, and food truck operations.
• Dual pricing available: Eliminate or significantly reduce credit card processing fees with Coastal Pay’s compliant dual pricing program.
• All payment methods in one gateway: Cards, Apple Pay, Google Pay, ACH, contactless, and alternative payments all managed through a single Coastal Pay account.
• One point of contact: Coastal Pay coordinates POS hardware, software, and payment processing so you are not managing multiple vendors.

Call 888-266-1715 today and ask for Sales or New Accounts to start your restaurant POS setup. Many restaurants that call today can have a system installed and taking payments before the end of the week.

Prefer to start online? Complete the Coastal Pay Get Started form and a specialist will reach out to walk you through your options. Questions can also be sent to info@coastalpay.com.

Learn more about Coastal Pay’s solutions for restaurants at coastalpay.com/restaurant and explore POS system integrations and dual pricing options before your call.